Pronto! at 608 South Washington Avenue, Royal Oak, Michigan.

If I could give this place a 0 star I would. I have never EVER EVER been so disappointed in my life. I made reservations 2 weeks ago just because I wanted to make sure we could have a place here as this is one of my Mom’s (used to) favorite restaurants. We walked in ready to be seated for our reservation, the waiter told us “sorry we got really swamped for Mother’s Day, we are trying to get your table ready”...umm, what is a reservation for and why weren’t our places reserved? Then one of the waiters told our guest that hey didn’t know what was going on and to just go “look around”. Look around? She had never been there before! It was a surprise 50th birthday for my mom, not so much a surprise because we weren’t even seated until after she came in which was at 1:30pm . So we said surprise at the door. That really disappointed me. We sat down, from the get go, they were rushing to prepare our table, the floor wasn’t even swept before we sat. They rushed to buss our table. And one of the waiters half rolled our silverware up in napkins and the rest just put directly on the table and handed us napkins as if we would fold them ourselves. We ordered the bottomless mimosas and it took forever for them to get there almost 15/20 minutes. My sister had asked for high chairs for her sons and it took almost the same amount of time. We were in search of our waiter constantly because we were ready to order and we hadn’t been asked for almost a half hour, it was 2:00pm at this point. We waited an entire hour and still didn’t receive our food and said it was “probably” on its way. It was 3:04....we ordered breakfast food... don’t call yourselves pronto if you can’t do it that way. The manager, I’m not sure who he was kept blaming it on Mother’s Day. Excuse me, I work as a customer service representative, I’m not blaming anything on a holiday or a busy schedule, because then you’re blaming customers. I would try my hardest to find a solution and correct the situation. My boyfriend told him how long it had been and he replied “it was not that long, I can get the ticket”...you must be out of your damn mind. Did you really just speak to someone like that?? Then offered to buy a bottle of champagne, my sisters wanted it but I was through. We ended up not getting our food and leaving. I could not believe this out of this restaurant. I was in tears when I left because I had planned all this for my mom and this was a disaster.